How Long Do I Have To Wait Ot Get A Service Repair From First American Home Warranty?

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*The pb information obtained volition be sent to the respective companies as selected by the readers. However, the atomic number 82 will be shared with a similar company if the selected company either doesn't participate in Leads Plan or doesn't respond.

Last updated: April 14, 2022

Kickoff American Dwelling Warranty - Revised Version

Kickoff American Dwelling house Warranty, also known equally First American Home Buyers Protection Corporation, has been in the abode warranty industry since 1984. The company operates across 35 states and is associated with First American Financial Corporation that offers title insurance and settlement services.

Headquartered in Santa Rosa, California, this warranty claims to take saved over $180 one thousand thousand for its customers in 2018 lonely. They won the Annual Dwelling house Warranty Editor'due south Choice Laurels 2017 and succeeded in getting nominated every year. FAHW offers affordable plans compared to the manufacture average and has some of the all-time coverage limits.

Pros

Unlimited service calls over the year
Plans start at $28
Covers building & improper installation repairs
Participates in our Complaint Resolution Program
No mandatory home inspection

Cons

Limited add-on coverage options
Limited coverage caps for some items

one,949 Reviews

Complaint Resolution Program

Yes

$3500

Estimated Appliance Coverage

$1500

Estimated System Coverage

Yes

Complaint Resolution Program

First American Dwelling house Warranty Plans

First American Abode Warranty has ii plan options available - Bones Plan and Premier Plan. These plans are available for homeowners, home buyers, and habitation sellers. FAHW also offers Optional add-ons and the Start Form Upgrade option that enhance your coverage.

Basic Plan - This plan offers protection for a range of appliances within your budget.
Premier Plan - This plan consists of all the items listed in the bones plan. It as well includes Start Class Upgrade and coverage for more items.

Real estate professionals have access to two different coverage options. 1 is a standard coverage option, while the other is a xiii-month CRES Home Warranty plan. The real estate plans as well accept optional add-ons options.

FIRST AMERICAN HOME WARRANTY PRICES & COVERAGE

The pricing and coverage offered by First American Dwelling house Warranty plans can vary based on the state of residence. Withal, the Basic Plan's monthly payments get-go at $33 for single-family homes. The Premier Programme tin start at $45 per month. The company charges a service fee of $85 per visit.

Note: The information present in the table has been sourced from the First American Home Warranty brochure.

Optional Add-ons for FAHW are -

Key Air Workout
Puddle/Spa Equipment
Pre-Season HVAC Tune Up
First Class Upgrade
Well Pump
Pool and/or Spa Equipment
Septic Tank Pumping/Organization
Additional Refrigeration

You can get a risk-costless, money-back guarantee for 30 days after your policy has kicked into effect. The company pays for the employ of cranes during installation, hauling away, correction of code violations, refrigerant disposal, etc., if you take the Offset Grade Upgrade.

First Form Upgrade includes coverage of parts and components not bachelor in other plans. For example, grills, filters, window units, and registers are not included in the other plans simply are bachelor for Showtime Class Upgrade. This add-on likewise pays up to $250 for local building permits where necessary.

Get-go American Home Warranty Claims & Customer Service

First American Dwelling house Warranty has a record of quick approvals for replacements. It is piece of cake to request service from the licensed and skilled technicians of FAHW'due south network. The claims process of this company is every bit follows:

Call the 24-60 minutes customer service hotline/phone number or log into the website to put in your service request
A service contractor will be assigned inside 48h of merits confirmation, with the visit scheduled as per your convenience
The trade telephone call fee of $85 is to be paid past you. The company has a recall menstruum of 30 days if the problem recurs

With over 35 years of feel in catering to the needs of over 590,000 customers, it is clear that FAHW knows the expectations of their customers. First American Home Warranty reviews from customers indicate that people are happy nigh the transparency and price savings from the company'south plans.

First American Home Warranty STATES AVAILABILITY

First American Home Warranty currently offers its services in 35 states. Bank check our map below to see if your state is one of them.

States Covered

Corporate Office

States Not Covered

WHAT ARE THE EXCLUSIONS AND LIMITS OF FIRST AMERICAN Dwelling WARRANTY CONTRACTS?

First American Abode Warranty plans but cover the parts and components explicitly mentioned in their service understanding. Accessories, shelves, knobs, hinges, digital meters, transmitters etc., of appliances and systems are excluded. For case, water heaters, heat pumps in heating systems, wiring, plugs, and more are covered in electric systems. Still, heating elements like space heaters, vents, and fuel storage tanks are not, and neither are components like doorbells and lock assemblies in kitchen appliances.

The visitor will not encompass items unless they are in condom working order when the program begins. They will as well not encompass cosmetic impairment. Filing claims for such damages will result in claim deprival.

Although the visitor offers repair and replacement services for items with improper installation, it is field of study to certain terms and atmospheric condition. The items present within the perimeter of the main abode unit's foundation (except the well pump, septic tank, sewage ejector pump, and other items) tin be covered. You lot tin detect out about more than limitations and exclusions of Kickoff American Home Warranty plans by studying a sample or service contract.

Is the get-go American dwelling warranty worth information technology?

Commencement American Home Warranty offered dwelling house warranty services to over viii.ix 1000000 households over its 30 years of existence. FAHW's cash-out option, unlimited service calls, and Commencement Grade upgrade set it apart from its competitors. However, the list of add together-ons they offer is limited, and sellers aren't offered much coverage compared to homeowners or buyers.

If you haven't reached a decision, you can check out other acme domicile warranty companies to compare and determine.

American Home Shield
The Home Service Gild
Option Home Warranty

First American Domicile Warranty FAQs

Is there a waiting period for First American Abode Warranty?

Yeah, Get-go American Home Warranty has a 30-mean solar day waiting period earlier the coverage kicks in. You lot have the pick to choose a different first date upward to 45 days from your enrollment engagement.

Does the First American Home Warranty cover plumbing?

Yes, Outset American Dwelling house Warranty coverage includes plumbing systems and plumbing stoppages.

How does First American Home Warranty work?

Kickoff American Dwelling house Warranty offers two plans come with dissimilar coverage levels - Basic Program and Premier Plan. You can choose either of these plans depending on your coverage needs. After your 30-day waiting menstruation, y'all can file a service request claim when a covered item breaks downward.

The company verifies the validity of your merits and arranges for a qualified service technician. The technician will diagnose and fix your broken particular afterwards you pay him the agreed-upon service phone call fee.

How much does a Outset American Home Warranty Toll?

The cost of First American Home Warranty varies depending on the plan you lot choose, the location yous alive in, and other factors.

For instance, in Texas, the Bones Plan may cost you lot $38 per calendar month or $420 per yr. The Premier Plan comes at $48.50 per month or $546 per year. In California, the Basic Plan starts at $33 per calendar month or $360 per year and the Premier Plan is $45.fifty per calendar month and $510 per year.

What is the Beginning American Home Warranty cash-out pick?

Showtime American Home Warranty provides flexible payment options where you tin can contact an independent licensed contractor if they cannot locate one to attend to your claim. They authorize covered repairs or replacements and reimburse up to an agreed-upon rate. Your contractor can be paid directly if they neb Get-go American Home Warranty the repair costs, or you can get the corporeality upon presenting a paid invoice.

Practise I Need A Start American Dwelling Warranty If I Have Homeowners Insurance?

Homeowners' insurance, though often mistaken for domicile warranties, are different in the coverage they provide. Home insurance covers your expenses for damages caused by natural disasters, Acts of God, burglaries, and any structural issues.

On the other hand, home warranty coverage reduces repair and replacement costs to your dwelling house systems and appliances. These services are provided when a covered item breaks down due to general vesture and tear, particularly after the expiration of the manufacturer's warranty.

Tin can I get coverage on any dwelling house system or apparatus?

You tin can get the home systems and appliances mentioned in a habitation warranty program covered by the company. There are no restrictions on historic period, make, or model of the dwelling systems and appliances. However, it's best to maintain service records to accept a reference when challenge First American Domicile Warranty coverage.

Does Starting time American Dwelling house Warranty cover roof leaks?

Commencement American Habitation Warranty coverage does not include roof leaks e in any of its plans. Y'all can consider these companies, ServicePlus Habitation Warranty and Option Dwelling Warranty, that offer roof leak coverage.

Does the commencement American home warranty cover freon?

Yes, the First American Home Warranty plans cover R-22 refrigerant or freon. They will cover the costs to refill your system irrespective of the type of refrigerant. Additionally, they accept no dollar-limits policy on the cost of covered refrigerants.

Is in that location any limit to how frequently I tin can request service?

Y'all can make any number of requests during your contract period. You will have to pay a trade service fee for each visit unless it follows up a previous repair within the service guarantee period (xxx days).

How to cancel the first American home warranty?

If you do not want a service renewal or cancel your services in the middle of your coverage term, y'all demand to asking a cancellation and submit it in writing to cancellationsupport@firstam.com. Yous volition have to pay a $50 cancellation fee.

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Commencement American Home Warranty Reviews

Cindy Venable, Montgomery, TX

On Feb 07, 2022

Get-go American has been the best home warranty visitor we accept used. They are good about repairing or replacing an detail instead of trying to detect ways to get out of it. I highly recommend them.

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Tim, Pasadena, CA

On November xviii, 2021

Get-go American Habitation Warranty uses a Contractor in the Sacramento Area that has a F Rating past the BBB and is currently Not Accredited by the BBB. Contractor came out to supercede a cleaved Garbage Disposal and said he had to brand a "Modification" and chosen my son at work. Contractor said he would not complete modification until my son paid the company $50.00. My son being at work and his 2 small-scale ..Read Full Review

First American Home Warranty uses a Contractor in the Sacramento Area that has a F Rating by the BBB and is currently Not Accredited by the BBB. Contractor came out to replace a broken Garbage Disposal and said he had to make a "Modification" and called my son at work. Contractor said he would non consummate modification until my son paid the company $50.00. My son existence at work and his 2 small children home with Babysitter, he had to call the contractors function to pay the $50 thru his C.C. Contractor never did tell my son or his babysitter what was the "Modification" . Contractor did not show upwardly for 1st scheduled appointment as he said he didnt know how to turn off water to the unit, even though he was shown how to turn off water on his first trip to check out the issue. (HE is a Plumber). When I called Commencement American Home Warranty about using another Contractor in the future, they said I had no option on Contractors but had to use the one they assign equally they motion them around to give all Contractors equal business. This Contractor First American used is approximately 80 miles away when Start American could accept hired a Contractor in the city where the Condo is located. We have the Hawkeye Premier Bundle with a First Course Upgrade Package merely was told information technology does not cover the "Modification". I establish out after that the Modification was for a plastic pipe extension. ($l !!!). Even though my Warranty covers Replacement of Waste product Disposal and Parts. Watch out for the added "Modification Charges" that this Contractor adds when out on your job. ..View less

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fSean Gill, Norco, CA

On Oct 12, 2021

I filed my original merits back on June twenty, 2021 and it is at present Oct 12, 2021 and the problem has not nonetheless been resolved. Offset they accepted the claim, and then denied it, now accustomed it again however, the new repair contractor is non responding...

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ROBERTO RIVERA, Simi Valley, CA

On Oct 11, 2021

This company is a total joke. I had a plumbing emergency and they would non send someone out to ready the effect. And so I chosen some other company. They would not re-imburse any of the fees. They but care virtually collecting money from you on monthly ground and could intendance less about the taking care of your needs.

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1 people found this review helpful

ROBERTO RIVERA, Simi Valley, CA

On Oct xi, 2021

This company is a total joke. I had a plumbing emergency and they would not send someone out to prepare the issue. So I called another company. They would not re-imburse whatsoever of the fees. They only care nigh collecting money from you lot on monthly ground and could intendance less about the taking care of your needs.

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Shirley Nickell, Springdale, AR

On Sep 20, 2021

This is the worst Home Warranty company I've ever dealt with. Among other bug in the by ,this company had no repairmen that could gear up our AC..then after we were without air for a calendar week they reluctantly sent us some money but not the tax amount and then had the audacity to abolish the Ac coverage of our contract. We are now canceling their company!! You will be sorry if you use this company and I ha ..Read Full Review

This is the worst Home Warranty company I've ever dealt with. Among other bug in the past ,this company had no repairmen that could fix our Ac..then later we were without air for a calendar week they reluctantly sent u.s.a. some money but not the tax corporeality and and so had the brazenness to cancel the Air-conditioning coverage of our contract. We are now canceling their company!! You volition exist sorry if you use this visitor and I have more complaints about them !!! ..View less

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1 people found this review helpful

Crystal Vaught, Columbus, OH

On Sep 04, 2021

I accept been without a stove for over a month now, they sent out a contractor that said the part needed for my stove Sears no longer carries and that my stove would be replaced. Later on a couple weeks I telephone call them back afterwards not hearing from them and they keep giving me the run around, stating someone will call you lot within 48 hours and no one has ever chosen me I call them. This company is a freaking joke, I ..Read Full Review

I take been without a stove for over a month now, they sent out a contractor that said the function needed for my stove Sears no longer carries and that my stove would be replaced. After a couple weeks I telephone call them back after not hearing from them and they go along giving me the run around, stating someone will call you within 48 hours and no one has ever called me I call them. This company is a freaking joke, I have 4 kids and I merely want to melt them a hot meal!!! I'm so upset that I wasted my money with is company ..View less

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Christine, Fayetteville, NC

On Aug 27, 2021

I would give 0 stars if it were an pick. FAHW is a substandard visitor that is not ashamed to hire substandard contractors that use substandard products. I called them out on a Contractor assigned to my claim that had a 1.5 review. Permit'south give them a chance they said. Every final thing that was said in the reviews had happened me and then some. My heat pump went out 8/xiv/21 which was on a Sat. ..Read Full Review

I would give 0 stars if it were an option. FAHW is a substandard visitor that is not aback to hire substandard contractors that employ substandard products. I called them out on a Contractor assigned to my claim that had a 1.five review. Let's requite them a chance they said. Every last matter that was said in the reviews had happened me and and so some. My estrus pump went out viii/14/21 which was on a Saturday. It is now 8/27/2021 and I received a call last night that I would exist receiving a cash out amount of $803.00 to replace my heat pump which is used to both cool and heat my home. Unfortunately if I want my unit replaced in the virtually future, excepting this slap in the confront is my only option. Information technology has been virtually 2 weeks without A/C in the deep estrus of the southeast. The temperature in my home has been ninety+ degrees for almost 2 weeks straight. I would like to mention they did offer to reimburse me $150.00 for fans. I haven't been reimbursed even so. Nosotros shall run across. I will find a contractor bachelor well-nigh me to replace my unit considering it will likely be another 2 -3 weeks if not more every bit I was told FAHW would have to gild the new unit and have it shipped. The Contractor would then have to pick information technology upward and set another date to practice the install. *** Please do non apply First American Home Warranty (FAHW) they are a full waste of money. *** And I'm non exactly sure where they are able to purchase a rut pump for $803.00 but no cheers I will pass on both the heat pump and FAHW. ..View less

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2 people found this review helpful

Maya, Mcdonough, GA

On Aug 17, 2021

I've attempted to utilise my warranty service 4x inside the twelvemonth I've had it, and on 3 of the occurrences, it was for the same exact issue. I had a plumbing issue and a contractor came out, I paid the fee, they "repaired" the issue, and the same effect occurred the next calendar month. Since it was the same upshot, I made another service asking and brash no fee should exist charged considering the issue recu ..Read Full Review

I've attempted to employ my warranty service 4x within the twelvemonth I've had it, and on three of the occurrences, it was for the same exact issue. I had a plumbing issue and a contractor came out, I paid the fee, they "repaired" the issue, and the aforementioned result occurred the adjacent month. Since it was the aforementioned consequence, I made another service request and brash no fee should be charged because the upshot recurred within the prior repairs warranty. Delmar Plumbing came out, provided no invoice, was belatedly on multiple occurrences, would schedule an appt and never bear witness up, and there were often times where I had no idea what was side by side. First Am. and myself were unable to contact him on multiple circumstances. He would come up with erroneous costs, no proof and made claims to First Am. which resulted in them denying the claim. I never received notice of the deprival and had to proceed calling around to figure out when my plumbing result would be fixed. I called 4/21/21 and was told it was denied and they read the denial letter of the alphabet to me. Based off what she read, I specifically explained where the merits should've still been covered nether my warranty simply Brittany with Support said she couldn't say annihilation more, it's already denied, then she transferred me to a line where no one answered. I decided to find my ain contractor to fix the issue only inquired on if Outset Am. would reimburse me and instead, they advised they'd send someone else out to revisit the issue and determine at that point. I didn't even carp since their contractors are already highly questionable. First Am works with terrible contractors and they want you to utilise their contractors only. I verified with Back up that my 2nd visit fee would exist waived since it was the same issue that occurred the next month just still I received a beak. I figured this would be removed as advised and instead, I receive a collections notice from an outside bureau. I attempted to asking service for a different issue today but was told I couldn't until the prior fee was paid. How can a company outsource your fee to a Collections Bureau so go on to try to receive payment from you lot directly? So if I pay First Am. coin of which I was already not responsible for, the collections company would still harass me for payment since they weren't the ones to collect it as they were outsourced to do. I called 8/17/21 and spoke with Gloria who first said I had to pay Now in gild to submit any requests. She then claimed it would be a deferred payment and I could submit a request afterward 2 hours. Later in the convo, she said her supervisor (whose name she claimed she didn't accept) didn't corroborate a deferral. Later requesting to escalate, she instantly claimed I would be able to submit a request inside 1 hr. At that point, I wished her a good 24-hour interval and said I'll find someone else it fix my event asap instead of playing games with a company that I no longer find reputable. I will never recommend this company to anyone. ..View less

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2 people found this review helpful

Nicole , Morgan, UT

On Aug 09, 2021

I initially called the warranty company concerning the Home a/c unit of measurement not working. The warranty company assigned several dissimilar contractors that I've already dealt with . Both contractors weren't reliable or trustworthy. They then assigned Adkins Mechanical and Appliances. It was a Thursday that I called in . The warranty company said the contractor has ii business days to contact the states . I&r ..Read Full Review

I initially called the warranty company concerning the Habitation a/c unit non working. The warranty company assigned several unlike contractors that I've already dealt with . Both contractors weren't reliable or trustworthy. They then assigned Adkins Mechanical and Appliances. Information technology was a Thursday that I chosen in . The warranty company said the contractor has 2 business days to contact us . I'g sure most were aware information technology was the hottest heat wave for the region I live in . And then not to have air until the contractor called was unacceptable. I called a contractor that has maintained the units since we moved in and they came out the adjacent day . Nosotros paid out of pocket over 600. For R22 , the unit blew a capacitor too . Well it was Monday no call from the contractor. I again chosen the warranty co with no resolution to our dilemma. I then received a text bulletin stating the contractor had an engagement at our house to await at the A/c unit . Nosotros never received a call to schedule the appointment , he only showed up . And so he was shocked that I was surprised he just showed upwardly . The contractor asked me about the units . He was at my home for about 5-x minutes. I gauge he submitted a work lodge to supercede the unit of measurement. He also stated that in that location was modifications that we would have to pay for. When I chosen the Domicile Warranty co they to mentioned the price of modifications only couldn't give me any information. This has been iii weeks of the Warranty company pushing paperwork to different departments. So we were then told the warranty company ordered a unit but couldn't tell us the particulars. The representative didn't accept any technical knowledge and couldn't see the P.O. They were also supposed to send a re-create of the work order and to look for a call. I've called the warranty company nearly every day to get an update . The home we live in had superlative of the line heating and cooling when information technology was built. The warranty company stated we could have a greenbacks out of 900. Wow if anybody knew they could have a new A/C unit for 900. When we finally got a call from The contractors wife she said it was a 4000. Value . How does a Goodman A/C unit that'south not even comparable to our current a/c exist value added , 900.00 + 900 is 1800. Information technology's not fifty-fifty shut to the 4000.00. The unit was the lowest on ranking, non xvi seer, non Energy Star rated . The warranty visitor didn't want to laurels the contract we had with them , found the a/c unit that needed usa to pay for modifications. The contractor could never give me a detailed caption and allows the contractors to do this . Both the Dwelling house Warranty Co and contractor are being dishonest in at that place business concern practices. Then out of the blue I receive an electronic mail that nosotros take been assigned a unlike contractor . Now nosotros accept to look to ready an appointment. I don't know how many phone calls I've placed to the Dwelling house Warranty co to have a new contractor assigned. I've never been able to speak with a supervisor or Manager to get this event resolved within the Home Warranty. They periodically send me a review ( which I've done) by email nearly their service. After reading reviews about both companies , I should have known meliorate . Our contract is due to expire in September of this year. I've already called to inform Get-go American Home Warranty that we aren't renewing our contract . Stay away from both companies, read reviews and be warned about paying for modifications!!! I didn't have the choice for a half star for the below rating!! ..View less

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Manuel Garcia, Las Vegas, NV

On Aug 02, 2021

Total disaster, it has been 5 weeks west/o AC, they are just billowy the social club betwixt contractors and those contractors do not reply to emails or VM, quick to collect a service fee, but information technology seems information technology's all a scam.

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1 people found this review helpful

Tiffany Bargas, Merced, CA

On Jul 30, 2021

Commencement American is supposed to replace my washer. I picked a replacement at the commencement of this calendar month. On the 16th of July I received a telephone call from a representative (Kevin Cortez) who said that my new washer would exist installed by 7/23. Someone would phone call me to conform a time to come install it. He left his extension on my voicemail. I heard nothing from anyone until July 27, when he called me once more, ..Read Full Review

Starting time American is supposed to supplant my washer. I picked a replacement at the beginning of this month. On the 16th of July I received a call from a representative (Kevin Cortez) who said that my new washer would be installed by seven/23. Someone would phone call me to accommodate a time to come install information technology. He left his extension on my voicemail. I heard nothing from anyone until July 27, when he called me again, to ostend if my washer had been installed. I told him no, it had non, nobody had contacted me since he left that voicemail, etc. He said he would call the company so he would call me back. That'south all I heard from anyone until he called me on July 29th, wanting to confirm that the washer had been installed. I told him it had not, that I had been waiting for his call since the 27th, nobody had called me. He told me that they were supposed to contact me to ready a time to get information technology done sometime the 29th or 30th. He said he would telephone call the company and set up an appointment fourth dimension for them to come out, and he would definitely get right dorsum to me. That's it. Today I thought I would call his extension. It gave me someone else's voicemail. It's not his extension. Either style, nobody picks upwardly that extension, it goes to voicemail. I tried multiple numbers to become to First American, because their customer service number and the number on my service asking are different. They both go to the same place, I think. I tried to speak with a random representative, and they said there was nobody bachelor. Finally I got to my claim and they asked if I wanted to be continued with the representative assigned to my service request. I said aye. The first time, I was on concur for about 7 minutes until they disconnected the call. I called again, on hold for about the same corporeality of time. I tried calling the other number, got to the same place, and was put on agree for maybe 5 minutes, before I got disconnected again. Two more than tries, to hold for a minute and a half before they asunder the phone call. I called six times, and they put me on concord and so disconnected the call each time. I can't reach anyone. I just gave it one terminal try, and got put on hold and disconnected once again. They put me on hold and so hung up on me 7 times, throughout the afternoon. I've been without a washer for almost two months (it took about a month just to go the guy out to look at information technology). Definitely considering cancelling my contract with them/not renewing because this is ridiculous, and at this point I cannot recommend them to anybody. edit: I finally got a hold of someone who told me how to rail my washer delivery (nobody else had given me that data) and apparently it was going to be delivered the next day? The delivery people were supposed to install the washer and haul away the quondam one, but they just dropped off the new washer and left. They scratched my husband's tool cabinet in the process. My husband called the NEW person who was assigned to our instance (instead of Kevin, he mysteriously disappeared). After that I was called by GE to ask if the water lines had been delivered. No, they hadn't. So in that location had to be a NEW order, for the washer lines and for the work. The day before they were supposed to come up out and install the washer, they called to say they could come up the following week because they were waiting on the washer to come up in. The one they had already delivered. I told them this and all of a sudden they were going to exist dorsum once more the next twenty-four hours. When the people came out once more to install, they didn't desire to install the washer or haul away the new one. But my husband told them to look at the paperwork and sure enough it was on there. In the procedure of installing the washer, they broke a pipage and acquired a leak and then left. In the finish, I cancelled my contract and signed up for another home warranty company that offers more services and costs less. Even if the new company puts me through equally much hassle, at least I won't be paying then much for crappy service. ..View less

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Becki K, Las Vegas, NV

On Jul xx, 2021

Never get suckered by these scam artists. four months stall tactics. They are in bed with their worthless contractors. I have 4 months of emails of lies from them. Never never.

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Paul, Bremerton, WA

On Jul 02, 2021

Worst visitor to work with. I have been without a fridge for one month now. This visitor will not assist. No customer service. Every fourth dimension a technician is supposed to be coming, the appointment gets canceled a day prior. How long am I supposed to wait to get my refrigerator fixed? This is only incorrect!

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4 people found this review helpful

cheryl Horn, La Jolla, CA

On Jun 21, 2021

I chosen out First american to fix a broken drinking glass on my oven. They sent out a technician who said he would gild the function and and then I never heard back from them. I called the technician and he said First American does not cover glass on the oven door. This was in the original description. Why didn't they tell me before they came out? Why did they non phone call to tell me it wasn't covered? I waited iii wee ..Read Full Review

I called out First american to fix a broken glass on my oven. They sent out a technician who said he would guild the part and so I never heard back from them. I called the technician and he said Outset American does non cover glass on the oven door. This was in the original description. Why didn't they tell me before they came out? Why did they non telephone call to tell me it wasn't covered? I waited iii weeks before I called to run across why I was getting no service. Now they want me to pay the $75 service fee fifty-fifty though they wouldn't gear up the oven and the technician was supposedly ordering the parts. You actually should find some other company. I called to complain, I was left on hold for 45 minutes, and so the supervisor said she couldn't hear me and hung upward. Really? Equally a realtor I will make sure none of my clients buy this warranty once again. ..View less

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Martha Labadie, Westminster, CO

On Mar 09, 2021

I've been a customer of 1st American Dwelling house Warranty for over 16 years. On Thanksgiving twenty-four hour period my fridge stopped working and I submitted a claim. Sears Appliance repair was assigned my claim and they Responded within 2 days however they needed to order parts and ever since then information technology has been a nightmare I still do not have a repaired fridge to date it's been impossible to go Sears wo ..Read Full Review

I've been a customer of 1st American Home Warranty for over 16 years. On Thanksgiving day my refrigerator stopped working and I submitted a claim. Sears Appliance repair was assigned my merits and they Responded inside two days nevertheless they needed to order parts and ever since and then it has been a nightmare I all the same practise not take a repaired refrigerator to appointment it's been impossible to go Sears working with 1st AMERICAN HOME WARRANTY to fifty-fifty become this resolved and to add insult to injury Sears even billed me $476 for parts! I've had five appointments since Thanksgiving and they still can't get the darn thing fixed they continue ordering different parts and the ineptness of the repairman has been unbelievable. 1st AMERICAN HOME WARRANTY should have offered me a cash payout but with the pandemic the service levels accept definitely decreased this by year and unfortunately I still have an open up claim that as well over four months at present for my Fridge. I had to go out and buy a new refrigerator just to have one to utilize simply that'south not the purpose of having a home warranty ..View less

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five people found this review helpful

Michelle Hudson, Lansing, IL

On Mar 01, 2021

I am a homeowner who has paid my premiums faithfully I recently had a pluming consequence I called paid my $55.00 they sent someone out who was willing to do the work merely because American Domicile Warranty refused to communicate with either their worker or myself I had continuing water in my basement for over a calendar week while I had to find someone else to practise the work I am extremely displeased with this company. They ..Read Total Review

I am a homeowner who has paid my premiums faithfully I recently had a pluming event I called paid my $55.00 they sent someone out who was willing to do the work merely because American Abode Warranty refused to communicate with either their worker or myself I had continuing water in my basement for over a calendar week while I had to detect someone else to practice the work I am extremely displeased with this visitor. They don't answer their phones, I was on hold for 45mins. And so I decided to disconnect the phone call this was so unprofessional. Later a calendar week American Home Warranty still has non contacted me. ..View less

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five people found this review helpful

James Chapman

On Feb 26, 2021

I'thou no longer a part of Get-go American Home Warranty. I canceled my contact on 02/25/2020. I didn't like the manner my claim was handled. I'm happier now without this company.

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v people constitute this review helpful

Tyler, Oakland, CA

On February 03, 2021

Beware of artificial reviews - sort past most recent. I work in real estate and big players are moving abroad from this visitor and their shady tactics. Information technology started when I had no water to my home for over 72 hours (with an open up claim for a covered outcome) and I had to get approving for an out of pocket reimbursement equally a result of finding a vendor (for cheaper) on standby that could immediately repair. Their h ..Read Total Review

Beware of artificial reviews - sort by most recent. I piece of work in existent estate and big players are moving abroad from this visitor and their shady tactics. Information technology started when I had no water to my dwelling for over 72 hours (with an open up claim for a covered issue) and I had to get blessing for an out of pocket reimbursement as a result of finding a vendor (for cheaper) on standby that could immediately repair. Their concur time is always 45 minutes or more, the agents are rude and unhelpful, and they dont get anything done. I had to make my own calls and do my own due diligence to become water running dorsum to my property and am now waiting over 30 days for a refund because they merits I never sent receipts which have been emailed multiple times. The incompetence is intentional to leave people stuck with the pecker or blow people off and so they have to become their own service. To be articulate, First American deflects all arraign and mishandling even when in breach of contract. Following my *** review, they advised I didn't provide the required documents, which is false and this company profits off of misconstruing their coverage and holding out on assistance. A paid invoice, original bid invoice, and w9 were provided a total of xviii times to claimreview@firstam.com with myself CCD to confirm commitment. I had to ship 27 emails, spend over 26 hours on hold, and escalate a *** complaint to become a solidified response from a manager, ****** *, who would not agree whatever accountability other than challenge "I didn't provide the necessary documents" that me self, a third party, and the sales managing director all confirmed receipt of. As of today 02/02/2021, over xxx days later, ****** * confirmed all items were received (later a director already confirmed this on 01/27/2021 - earlier their *** response 02/02/2021). She promised an overnight with tracking for tomorrow 02/03/2021. The negligence in advice and alienation of contract surrounding timeline to return funds is appalling. Additional blood-red flag, FOLLOWING my *** complaint, my previously "fully covered" furnace repair is NOW being communicated as $2500 OOP (which sounds lot like extortion). My furnace was inspected and covered when I moved in, and at present that I'thou raising complaints, they want to charge me. It'southward a disgusting business model and I recommend everyone looks elsewhere. Utilize Whatever OTHER Company ..View less

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6 people establish this review helpful

donna parsons, Greenville, NC

On Jan 15, 2021

My experience after 12 years with first American habitation is sadly very disappointing. I take been waiting 6 weeks for a new furnace that was given to a contractor all pro mechanical that per customer service option upwardly my new furnace up earlier Christmas. First American home would non give me another contractor since all pro mechanical doesn't respond to First American or this customer. Have no one to assis ..Read Full Review

My feel after 12 years with commencement American abode is sadly very disappointing. I have been waiting 6 weeks for a new furnace that was given to a contractor all pro mechanical that per customer service pick up my new furnace up before Christmas. First American home would non requite me some other contractor since all pro mechanical doesn't respond to Starting time American or this customer. Have no one to assist me and I have emailed First American nearly this likewise as called customer service ..View less

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two people found this review helpful

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